SoStack Support
Email support@sostack.app.We aim to respond within 48 hours.
Account & Login
How do I sign in?›
Use your email sign-in on the website, or phone OTP in the app. If you’re already signed in on one device, you can sign in on another using the same account.
I didn’t receive my SMS code.›
Try again after 60 seconds. Confirm your phone number and country code.
If it still doesn’t arrive, email support with your phone number and approximate time of the attempt.
How do I change my phone number?›
At the moment, email support from your account email with the new number you want to use.
How do I delete my account?›
In the app, open Settings and use Delete account. You’ll confirm the request and choose a reason.
Messaging & Groups
How do I create a private group?›
In Chats, start a new message, select multiple people, and create a group.
How do I leave a group?›
Open the group details and use Manage → Leave group (not available for DMs).
How do I invite someone?›
Open the group, then Add members. You can invite via contacts and SMS.
Why aren’t my messages sending?›
Check your network connection. If the issue persists, email support with screenshots and the group name.
Calendars & Events
How do I create an event?›
Open a group and create an event from the Calendar tab or the create flow.
How do I edit or cancel an event?›
Open the event, then choose Edit. Cancelling is done by editing or removing the event.
How do I add an event to my calendar?›
Open the event and use the add/share options available on the event screen.
Why didn’t someone receive the update?›
They may have notifications muted or limited permissions. If it looks wrong, email support with the event and group details.
Public Groups (SoStack Plus)
How do I create a public group?›
Use Register Public Group and complete the verification steps. Verified groups appear in Discovery.
How do followers work?›
Followers receive updates from verified public groups. Public groups are one-way communication.
What is the analytics package?›
Analytics helps you understand visibility and engagement for your public group and events.
How do ads work?›
Ads appear in Discovery. Campaigns are funded by deposits and billed by impressions.
Billing & Subscriptions
How do I upgrade to SoStack Plus?›
Upgrade from your account portal when available for your account.
How do I cancel?›
Use the billing portal from your account settings to manage or cancel.
How do I update payment method?›
Use the billing portal to update your payment method.
Safety & Reporting
To report a group, user, or inappropriate content, email support@sostack.app with details and screenshots.
Include: group name, usernames, timestamps, and what happened.